The AI Hub is an admin space for managing and monitoring how your organization uses Omni’s AI. It brings your AI settings together with adoption, answer quality, and credit usage in one place. From here you can configure AI features and see what people are asking, whether the AI is answering well, and where activity is concentrated.Documentation Index
Fetch the complete documentation index at: https://docs.omni.co/llms.txt
Use this file to discover all available pages before exploring further.
Requirements
- Organization Admin permissions are required to access the AI Hub
- Your organization must have Omni AI enabled.
Accessing the AI Hub
Select AI Hub from the left navigation of your Omni instance.Configure AI settings
Omni’s AI features are enabled by default. Use these settings to selectively enable or disable features, customize the AI chat interface, or connect a different model provider.Features
Enable or disable individual AI features.
Branding
Customize the appearance of the AI chat interface.
Model providers
Configure an alternative AI model provider.
Dashboards
The dashboards in the AI Hub allow you to see how your users are using AI. Use the model selector dropdown in the left navigation to filter the dashboards to a specific shared model. To be included in the dashboards, a model must have at least 50 AI prompts across at least 5 sessions in the last 30 days. Data refreshes once per day. This means that the current day’s activity will be available on the following day.| Dashboard | What it shows |
|---|---|
| Overview | Start here to gauge overall adoption and health at a glance. |
| Quality | How well the AI is answering questions: analysis of user feedback. Read the questions users asked and spot where the AI struggles or where your model needs more context. |
| Usage | Activity broken down by user and surface, so you can see who is using AI the most and where activity is concentrated. Useful for understanding adoption and attributing usage. |
Next steps
- AI credit tracking — Monitor AI credit usage across your organization
- Optimize your models for AI — Improve answer quality by adding context to your model
- AI data privacy — Learn how Omni’s AI features process data