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Omni uses Amazon Web Services (AWS) and Azure to host application deployments. While you can choose the cloud region your Omni application is hosted in, the availability of a specific region is dependent on whether your application is deployed in AWS or Azure. Customer content will be stored and processed in your selected region.

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AI inference regions

Omni’s AI features send requests to an inference provider. The inference provider and region depend on where your Omni application is hosted.
AWS deployments use Amazon Bedrock:
The inference regions in the above tables are the default regions for Omni-managed inference. Organization Admins can override these defaults by changing the LLM configuration. The LLM configuration shows where inference is performed.

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Using multiple regions

Each Omni organization account is hosted in a single region. To use Omni across multiple regions, you must maintain an Omni organization account in each region.