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Organization Admin permissions are required to access and modify organization settings.
The Settings > General tab contains settings that apply to your entire Omni organization. From here, you can control user, content, and Omni support access.

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General

Settings in the General tab control the organization’s name, default timezone, user invitations, and support settings.
Defines the default timezone for the organization, which is used in emails sent by Omni. Note: This setting doesn’t apply to database connections, which have their own timezone settings.
Allows new users to request an invitation to the Omni organization from the login page
  • Session recording - When enabled, Omni support will have access to replays of sessions where bugs or errors were encountered
  • Automatic support user creation - When enabled, Omni support can automatically access your instance for assistance and problem solving
  • Limit Omni support logins by region - *Allows you to limit logins from Omni support to a specific region. When set to something other than All regions, the support user’s IP address must reside in the specified region to successfully log in to your instance.
    Contact Omni support for access to the Limit Omni support logins by region setting.

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Contacts

The Settings > Contacts tab allows you to define contact persons for your organization. These settings accept comma-separated lists of email addresses.
Defines the contact person(s) for notices about billing and payments related to your organization.
Defines the contact person(s) for notices about security and privacy, including subprocessor updates.