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Omni does not support identity provider (IdP)-initiated SSO login for SAML, which means users can’t log in by clicking a link in the IdP’s dashboard. If they do attempt to log in this way, they’ll receive an error similar to the following:
Unable to process request due to missing initial state. This may happen if browser sessionStorage is inaccessible or accidentally cleared. Some specific scenarios are - 1) Using IDP-Initiated SAML SSO. 2) Using signInWithRedirect in a storage-partitioned browser environment.
To resolve this, users must log into Omni by navigating to the Omni login page and clicking the Log in with SAML button.If your users are accustomed to logging in to applications directly from the IdP, most allow you to provide a link to the Omni login page as an app tile.