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Organization Admin permissions are required to modify organization-level localization settings. User-level settings can be edited by admins who can manage users.
Localization settings control the language used for the Omni app interface. You can configure a default locale for your entire organization and, optionally, override it for individual users.

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Organization-level localization

Organization-level localization is managed from Settings > General.

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Locale

The Locale setting defines the default language used for the Omni app interface across your organization.
  • Changes to the locale update the language of the app UI for users who don’t have a user-specific locale set.
  • This setting is applied at the organization level and affects all users by default.
Omni currently supports the following locales:
  • English (United States)
  • Deutsch (Deutschland)
  • Español (Chile)
  • Español (España)
  • Français (France)
  • עברית (ישראל)
  • 日本語 (日本)

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Allowed locales

The Allowed locales setting defines which locales are available for use in your Omni instance.
  • Only locales in this list will be available when selecting a locale for users.
  • Use this setting to limit the languages that appear as options for your organization (for example, if you only support a subset of languages internally).

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User-level localization

You can override the organization-level locale for specific users from Settings > Users. To set a user-specific locale:
  1. Navigate to Settings > Users.
  2. Find the user you want to update and click Manage.
  3. On the user’s settings page, choose a value in the Locale field.
  4. Save your changes.
When a user has a locale set on their profile:
  • The user-level Locale controls the language of the app interface for that user.
  • If no user-level locale is set, the user inherits the organization-level Locale.
This lets you support users who need to work in different languages within the same Omni organization.

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Embedded users

For embedded Omni experiences, you can pass a locale user attribute in the embed configuration to control the interface language for embed users. When provided, this attribute behaves like a user-level locale:
  • If the locale attribute matches one of your Allowed locales, it will be used for that embedded user.
  • If the attribute is missing or does not match an allowed locale, the user falls back to the organization-level Locale.