Delivery settings
Organization Admin permissions are required to access the Delivery settings page.
The Delivery settings page, accessible through Settings > Deliveries, allows you to manage all deliveries in Omni.
From here you can:
- Search, pause, and resume deliveries
- View recent delivery activity, including last run time, last run status, recipients, etc.
- Manage settings for delivery destinations currently in use, such as email or Slack
Managing delivery access
To set default delivery permissions for your organization, navigate to Settings > General > Content permissions. Refer to the Organization settings guide for more information.
Troubleshooting deliveries
Scheduled deliveries and alerts in Omni depend on both Omni’s internal scheduling service and, in some cases, external systems (such as connected APIs, CRMs, or email endpoints).
Omni attempts each scheduled delivery once per occurrence. If an external service is unavailable, rate-limited, or returns an error, the delivery will be marked as Failed and the delivery creator will receive an email notification.
Omni does not automatically retry failed deliveries before the next scheduled run. However, the schedule remains active — Omni will automatically attempt the next scheduled delivery at its normal interval.
If your scheduled delivery sends to an external destination:
- Verify that the external credentials, tokens, or permissions are still valid.
- Check that the external system is reachable and not under maintenance.
- Once confirmed, manually retry the delivery from the Deliveries dashboard.
If the issue persists, contact Omni support with the delivery ID and timestamp for further investigation. Note: The Delivery settings page will provide more detailed information in the event a delivery fails.
If you need assistance diagnosing or retrying a failed schedule or alert, contact Omni support.