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You can monitor the status of the deliveries in your Omni instance - and view detailed information in the event of a failure - in the Settings > Deliveries page:

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Failed delivery notifications

When a delivery fails, it will be marked as Failed in the Deliveries page. Additionally, the creator of the delivery will receive an email notification about the failure.

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Retrying failed deliveries

Omni attempts each scheduled delivery once per occurrence and does not automatically retry a failed delivery. Omni will automatically attempt the next scheduled delivery at its normal interval.

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External destinations

Scheduled deliveries and alerts in Omni depend on both Omni’s internal scheduling service and, in some cases, external systems such as connected APIs, CRMs, or email endpoints. When a delivery to an external destination fails, start by following these steps:
  1. Verify that the external credentials, tokens, or permissions are valid
  2. Check that the external system is reachable and not under maintenance
  3. After verifying your credentials and the system’s status, manually retry the delivery from the Deliveries page in Omni
If the issue persists, contact Omni support.

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Contacting support

When contact Omni support, include the following:
  • The delivery ID
  • The timestamp of the delivery
You can retrieve this information from the Settings > Deliveries page in Omni.