Whitelabeling sender addresses for email deliveries

By default, delivery emails are sent from an Omni email address. Omni’s Custom email sender feature - also known as a vanity domain - allows you to customize delivery emails’ sender information, such as the sender’s name and email address. This is especially useful for instances where you need to whitelabel Omni emails, such as using Omni in an embedded context.

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Requirements

Organization Admin permissions are required to configure email whitelabeling.

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Enabling email whitelabeling

To enable email whitelabeling:

1. Click Settings > Deliveries > Configuration.
2. Toggle Custom email sender to On.
3. Fill in the Sender Name and Sender Email fields.

When finished, you can send a test (Send test) or Save changes.

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Overriding the sender for individual users

Once email whitelabeling is enabled, you’ll have the option to specify a custom sender name and email for the deliveries and alerts that individual users receive. Click Manage users to open the Settings > Users page, where you can override the organization’s default settings on a per user basis. See Custom email sender for more information.

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Disabling email whitelabeling

Disabling email whitelabeling reverts emails back to the default Omni domain, which may be visible to end users in embedded contexts.

1. Click Settings > Deliveries > Configuration.
2. Toggle Custom email sender to Off.
3. When prompted, confirm the change.

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Next steps

• Create an email delivery
• Restrict recipient email domains with an allowlist
• Embed Omni in your application