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Looking to use Omni in Slack? See the Omni Slack Agent guide.
Omni’s Slack AI integration extends the Omni Agent with the ability to search messages, threads, and files across your Slack workspace. The integration is available to all users—connect your Slack account from your user settings to start using it with the Omni Agent. Using the Slack integration, you could:
  • Pull context from discussions - Reference past conversations about a metric or definition while analyzing the corresponding data in Omni
  • Cross-check decisions - Find the thread where a KPI target or reporting change was agreed on and incorporate it into your analysis
  • Locate shared files - Surface spreadsheets, screenshots, or documents that were shared in channels relevant to your question
For example, you could ask: “Find the thread where we discussed last quarter’s churn target and compare it to this quarter’s actuals” - combining team context with data analysis in a single conversation.

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Common questions

The Slack AI integration is available to all users without requiring organization-level configuration. When you connect your Slack account, the Omni Agent will have the same permissions as you, accessing only the channels, messages, and files you have access to in Slack.
When you connect your Slack account, Omni will request the following scopes:
Slack messages, threads, and file contents are processed the same way as other AI features in Omni. Refer to AI data privacy for more information.
No. The Slack AI integration is different than the Omni Slack Agent.This integration allows the Omni Agent to use Slack messages, files, and threads as context, whereas the Omni Slack Agent enables your team to ask questions about your Omni data from within Slack.

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Connecting your Slack account

You can connect your Slack account from the connector menu in the Omni Agent (click the button and then Connect next to Slack) or from your user settings:
1
In Omni, click your user icon and then Manage account.
2
Scroll down to the Connected Services section.
3
Next to the Slack integration, click Connect.
4
Complete the authentication flow to connect your account.

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Using Slack in the Omni Agent

Once you’ve connected your Slack account, you can ask the Omni Agent to search messages, threads, and files across the channels you have access to.

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Searching messages

The Omni Agent can search across public channels and the private channels and DMs you’re a member of. To search messages, ask questions like:
  • “Find messages in #analytics about the new attribution model”
  • “Search Slack for discussions about Q3 revenue targets”
  • “Look for messages from our finance team about budget reporting”
The Omni Agent will return matching messages in the chat.

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Reading threads

You can also ask the Omni Agent to pull the full contents of a specific thread for deeper context:
  • “Show me the thread where we finalized the churn metric definition”
  • “Get the discussion from last week’s incident thread in #engineering”
The Omni Agent returns the thread contents inline, so you can review decisions and context without leaving Omni.

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Finding files

The Omni Agent can surface files shared in Slack channels you have access to:
  • “Find the pricing spreadsheet that was shared in #sales last month”
  • “Look for the architecture diagram shared in #platform”

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Next steps