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AI integrations extend the Omni Agent with context from the tools your team already uses, allowing it to reference files, messages, calendar events, and code alongside your Omni data. Once an integration is enabled for your organization, each user connects their own account so the agent accesses only what that user can see in the source system. This page covers how to enable, disable, and remove AI integrations for your Omni organization. For setup instructions specific to each integration, see the individual integration guides.

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Requirements

Managing AI integrations requires Organization Admin permissions in Omni.

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Supported integrations

Google Calendar

Search events and meetings from Google Calendar

Google Drive

Search and retrieve files from Google Drive

GitHub

Search code and files from GitHub repositories

Slack

Search messages, files, and threads in Slack

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Enabling AI integrations

Enabling an AI integration makes the integration available to users in your Omni organization. After the integration is enabled, users will need to connect their individual accounts in their user settings to use the integration.
1
In Omni, navigate to Settings > Integrations.
2
Click the Integrations tab.
3
Locate the integration you want to connect and toggle it to on.
4
Use the guide for the integration to learn how to generate the credentials to complete the setup.
5
The integration will be available in your Omni organization. Users must connect their individual accounts in their user settings to use the integration.

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Disabling AI integrations

Disabling an AI integraiton will automatically disable it for all users in your Omni organization.
1
In Omni, navigate to Settings > Integrations.
2
Click the Integrations tab.
3
Locate the integration you want to disconnect and toggle it to off.

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Removing AI integrations

Unlike disabling an AI integration, removing an integration from your Omni organization also removes all user connections. This means that users will need to re-authorize the integration again if it’s re-enabled.
1
In Omni, navigate to Settings > Integrations.
2
Click the Integrations tab.
3
Locate the integration you want to remove and click the icon next to it.
4
Click Remove integration.
5
When prompted, click Yes, remove integration.