Requirements
Managing any AI integration requires Organization Admin permissions.Supported integrations
Google Calendar
Search events and meetings from Google Calendar
Google Drive
Search and retrieve files from Google Drive
GitHub
Search code and files from GitHub repositories
Notion
Search and retrieve content from Notion workspaces
Slack
Search messages and threads in Slack
Enabling AI integrations
Enabling an AI integration makes the integration available to users in your Omni organization. After the integration is enabled, users will need to connect their individual accounts to use the integration. Users can connect their accounts either from their user settings or directly from the Connectors submenu in the Omni Agent’s Actions menu.1
In Omni, navigate to Settings > Integrations.
2
Click the Integrations tab.
3
Locate the integration you want to connect and toggle it to on.
4
Use the guide for the integration to learn how to generate the credentials to complete the setup. This step isn’t required when configuring Notion.
5
The integration will be available in your Omni organization. Users must connect their individual accounts in their user settings to use the integration.
Disabling AI integrations
Disabling an AI integraiton will automatically disable it for all users in your Omni organization.1
In Omni, navigate to Settings > Integrations.
2
Click the Integrations tab.
3
Locate the integration you want to disconnect and toggle it to off.
Removing AI integrations
Unlike disabling an AI integration, removing an integration from your Omni organization also removes all user connections. This means that users will need to re-authorize the integration again if it’s re-enabled.1
In Omni, navigate to Settings > Integrations.
2
Click the Integrations tab.
3
Locate the integration you want to remove and click the icon next to it.
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Click Remove integration.
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When prompted, click Yes, remove integration.