Reach out to Omni support to have this feature enabled.
- The integration’s tracking script is loaded when users access your embedded Omni content
- Session data and user interactions are sent to the configured integration service
Supported integrations
Omni supports the following embed integrations:- FullStory - Session recording and analytics platform that captures user interactions
- LogRocket - Session replay and analytics tool for debugging and understanding user behavior
Requirements
To configure embed integrations, you’ll need:- Organization Admin permissions
- To have the Embed integrations feature enabled in your Omni instance
- Valid credentials for the integration service you want to configure
Configuring an integration
To configure a new embed integration:Set up your embedding application
Complete the setup for your integration. Click a tab to view instructions for a specific integration.
In order for LogRocket to include an Omni iframe in session recordings, the embedding application needs to do the following:
FullStory
FullStory
In order for FullStory to include an Omni iframe in session recordings, the embedding application needs to do the following:
- Initiate FullStory
- Send an
integration:enableevent withpayload.name "fullstory"
LogRocket
LogRocket
Omni automatically identifies embed users in LogRocket using their associated external ID, name, and email.
- Initiate LogRocket
- Send an
integration:enableevent withpayload.name "logrocket"
Configure the integration in Omni
- Navigate to Settings > Embed > Admin in your Omni instance.
- Scroll to the Integrations section.
-
Enter the required information for the integration:
- FullStory - Enter your FullStory organization ID in the Org ID field
- LogRocket - Enter your LogRocket app ID in the App ID field
- Click Save to apply the configuration.
Removing an integration
Removing an integration will disable it for all new embed sessions. Existing sessions may continue to send data to the integration until the session expires.
- Navigate to Settings > Embed > Admin in your Omni instance.
- Scroll to the Integrations section.
- Click the Clear button for the integration.
Troubleshooting
Embed integrations not visible in Omni
Embed integrations not visible in Omni
Embed integrations are a feature that must be enabled by Omni support. Reach out to support to request access.
Visualizations not rendering in FullStory
Visualizations not rendering in FullStory
Support for canvas rendering, which is required to render Omni visualizations, is limited and may require a paid FullStory plan.