Managing embed entity groups

Embed entities are used to associate individual embed users with a larger group. Unlike standard Omni user groups, embed entities are provisioned programmatically. The Settings > Groups > Embed tab lets Organization Admins view and manage entity groups.

Viewing embed entity groups

The Embed groups tab displays the following information about each entity group:

• Name - The name of the entity
• Description - A description, if one is defined
• Label - A label, if one is defined
• Members - The total number of users in the entity
• Group ID - Omni’s unique identifier for the entity group

Managing embed entity group settings

To update an entity’s information:

1. In Settings > Groups > Embed tab, click an entity.
2. Click the Settings tab.
3. Update the Name, Label, and Description fields.
4. Click Save.

You can set an entity group’s AI credit limit in the AI settings section of its Settings tab. Refer to Setting individual entity group credit limits for instructions and to learn how the limit combines with other limits.