> ## Documentation Index
> Fetch the complete documentation index at: https://docs.omni.co/llms.txt
> Use this file to discover all available pages before exploring further.

# SAML and SCIM troubleshooting

> Common issues and solutions for SAML and SCIM authentication in Omni.

<AccordionGroup>
  <Accordion title="Unable to process request due to missing initial state.">
    Omni does not support identity provider (IdP)-initiated SSO login for SAML, which means users can't log in by clicking a link in the IdP's dashboard. If they do attempt to log in this way, they'll receive an error similar to the following:

    ```txt wrap theme={null}
    Unable to process request due to missing initial state. This may happen if browser sessionStorage is inaccessible or accidentally cleared. Some specific scenarios are - 1) Using IDP-Initiated SAML SSO. 2) Using signInWithRedirect in a storage-partitioned browser environment.
    ```

    To resolve this, users must log into Omni by navigating to the Omni login page and clicking the **Log in with SAML button**.

    If your users are accustomed to logging in to applications directly from the IdP, most allow you to provide a link to the Omni login page as an app tile.
  </Accordion>
</AccordionGroup>